General Terms and Conditions

**General Terms and Conditions**

§ 1 Scope, Customer Information
The following general terms and conditions govern the contractual relationship between HEADSHOT-CONCENTRATES and the consumers and entrepreneurs who purchase goods through our shop. Conditions that contradict or deviate from our terms and conditions are not recognized by us. The contract language is German.

§ 2 Conclusion of Contract
(1) The offers on the internet represent a non-binding invitation for you to purchase goods.
(2) After entering your data and clicking the order button, you submit a binding offer to conclude a purchase contract.
(3) The immediate email confirmation of receipt also simultaneously declares the acceptance of the offer, thus concluding the purchase contract.

§ 3 Customer Information: Storage of Your Order Data
Your order, with details of the concluded contract (e.g., type of product, price, etc.), is stored by us. We will send you the terms and conditions, but you can also access the terms and conditions at any time via our website after the conclusion of the contract. As a registered customer, you can access your past orders via the customer login area.

§ 4 Customer Information: Correction Notice
You can correct your entries at any time before submitting your order using the delete key. We will inform you about further correction options on the way through the order process. You can also completely end the order process at any time by closing the browser window.

§ 5 Return Costs in the Event of Cancellation
If you revoke the contract, you have to bear the costs of the return if the delivered goods correspond to the ordered goods and if the price of the item to be returned does not exceed an amount of 40 euros or if you have not yet provided the consideration or a contractually agreed partial payment at a higher price of the item at the time of the revocation. You only have to bear the regular costs of the return. Additional costs, such as those incurred by a change of our business location or by the use of expensive transport services desired by us, are at our expense. If you wish to cancel after dispatch of the order, you will bear the shipping costs even though it was free of charge at the time of order.

§ 6 Reservation of Availability
If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if applicable, suggest the delivery of a comparable product. If you do not wish a comparable product or if we cannot provide any, we will immediately refund any consideration already provided.

§ 7 Prices
The price stated in the respective offer for the purchase item is the final price including any applicable VAT and other price components. The price does not include delivery and shipping costs.
Special product/offer prices in the online shop apply only when purchasing on the internet. We can offer you cheaper internet prices for these products because a large part of the consulting effort is omitted.

§ 8 Retention of Title
The purchase item remains our property until full payment is made.

§ 9 Warranty
1. The statutory warranty provisions apply. All information about the goods is not a guarantee of quality but descriptions.
2. We are liable for damages for intentional and grossly negligent behavior of our organs and agents and, regardless of the degree of fault, for damages from injury to life, body, or health. We accept no liability for errors resulting from slight negligence in our advertising materials and data errors in our product catalog.
3. Claims under the Product Liability Act remain unaffected.
4. If the purchase is a commercial transaction for both parties, the customer must immediately inspect the goods upon delivery, as far as this is feasible in a proper course of business. If a defect becomes apparent, we must be notified immediately. If the customer fails to notify, the goods are considered approved unless it is a defect that was not identifiable during the inspection. If such a defect becomes apparent later, the notification must be made immediately after the discovery; otherwise, the goods are considered approved even in view of this defect. These provisions do not apply if the defect was fraudulently concealed. To preserve the customer's rights, timely dispatch of the notification is sufficient. If HEADSHOT-CONCENTRATES delivers a defect-free item for the purpose of subsequent performance, it can demand the return of the defective item from the customer.
5. Damages caused by improper or contractual measures by the customer during installation, connection, filling, operation, or storage do not constitute a claim against HEADSHOT-CONCENTRATES. Improper and non-contractual measures are determined in particular by the manufacturer's specifications of the delivered goods.
6. All "disposable products" (food flavors) offered for purchase by HEADSHOT-CONCENTRATES are delivered without warranty. Should a disposable product already be defective (leaked or damaged) upon arrival, please report this immediately within 48 hours to receive a replacement.

§ 10 Transport Damage
(1) Goods delivered with obvious damage to the packaging or content should be reported to the carrier/freight service immediately upon receipt. Acceptance should be refused. In addition, immediate contact with HEADSHOT-CONCENTRATES is required.
(2) HEADSHOT-CONCENTRATES should be informed immediately after discovering hidden defects. (3) This regulation does not involve a shortening of statutory limitation periods. We exclude liability for slightly negligent breaches of duty, provided these do not concern essential contractual obligations, damages from injury to life, body, or health, guarantees, or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents and our legal representatives. Essential contractual obligations include, in particular, the obligation to hand over the item to you and to provide you with ownership of it. Furthermore, we have to provide you with the item free from material and legal defects.

§ 12 Jurisdiction for Commercial Transactions
The exclusive jurisdiction for all disputes arising from this contract is our place of business.

Dragutinovic Gordana
Linzerstrasse 126
3003 Gablitz